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Integrations > Website Chat Widget
Website Integration: The “Website Chat” Widget
Connecting a live chat and messengers (Telegram, Viber, etc.) directly to Gincore allows you to unify all customer communication channels in one program.
Instead of keeping dozens of tabs open and checking various applications, your managers can correspond with website visitors and messenger users directly within the Gincore workspace. It's the ideal tool for tech support, product/service consultations, and quick lead capturing.
Key Benefits for Your Business:
- Work in a Single Window. Employees no longer need to switch between browser tabs, their phone, and the CRM system. All messages from the website and messengers arrive in a single interface.
- Increase Sales and Customer Retention. Website visitors don't like to wait. An instant response directly in the chat widget or a familiar messenger significantly increases loyalty and the likelihood of a purchase.
- Complete Communication History in the Client Card. Correspondence won't get lost on employees' personal phones. The entire dialogue history is saved in the system, allowing you to recall the context of a conversation at any moment.
- Monitor Manager Performance. Supervisors have full access to chats and can check how quickly, politely, and competently employees respond to inquiries.
- Create Orders Quickly. While communicating with a client in the Gincore chat, a manager can immediately consult them on product availability and create a sales or repair order in just a few clicks.
- Save on Third-Party Services. You don't need to pay extra for third-party message aggregators or external widgets—full functionality is already built into your management system.
How-To Guide: Connecting Live Chat and Messengers to Gincore
Part 1. Installing and Configuring the Website Chat
To add the chat widget to your website, follow these steps:
Step 1. Get the Widget Code
- In the main menu of the program, navigate to More ➔ Widgets.
- In the list, select the Chat for website widget.
- Copy the generated widget script.
Step 2. Install the Script on Your Website
- Open the source code of your website pages (or your site's control panel/CMS).
- Paste the copied script into the page code before the closing </body> tag. Save the changes.
Step 3. Integrate Your Website with Gincore
- In Gincore, go to the More ➔ Settings menu.
- Select Integration with chats and click the + Add button.
- In the window that opens, select the chat type (Website Chat).
- In the corresponding field, enter the domain name of the site where you previously installed the widget script. Save the settings.
Part 2. Connecting Messengers (Telegram, Viber, etc.)
If you want customers to be able to write to you from their favorite messengers and have the messages arrive in Gincore:
- Go to the MORE ➔ Settings ➔ Integration with chats menu.
- Click the + Add button.
- In the pop-up window, select the messenger you want to connect.
- In the field that appears, enter your bot's API token (you can get this when creating a bot in the messenger itself, for example, via BotFather in Telegram). Save the changes.
Part 3. Assigning Managers to Handle Chats
After integrating the widget on your site and/or connecting messengers, you need to assign employees who will receive messages and communicate with customers.
- Go to the More ➔ Settings ➔ Integration with chats menu.
- In the row for the desired chat, find the Managers column and click the + Add button.
- In the window that opens:
- Select the name of the desired employee from the dropdown list.
- Click the save button.
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