Privacy Policy

Please read our Privacy Policy carefully and check the box when registering in Gincore if you agree, before using Gincore.

You unreservedly agree that your use of the Service is governed by this Privacy Policy and the User Agreement by registering in Gincore.

If you do not agree with our Privacy Policy (in whole or in part), you may not use the Gincore Service, and you are not granted the rights and obligations of a Gincore Service User.

You may at any time refuse to use the Gincore Service and withdraw your consent to the processing and storage of your personal data by a written request from the Administration of the Service.

1. DEFINITIONS

Gincore - Specialized Software created by the Performer (a set of instructions in the form of words, numbers, codes, diagrams, symbols, or any other form expressed in a computer-readable form that drives it to achieve a specific goal or result) for repair and maintenance business, which includes CRM, ERP, WMS systems consolidated into a single hardware and software solution. Gincore's description and functionality are available on the Performer's website https://gincore.net.

Personal Data is any information related to an individual (including, but not limited to, a representative of the User, his clients, employees, other contractors), whose identity is established or a person can be identified by direct identification (eg, Name) and indirect identification (eg, special information explaining that the data refers to a specific person), including, but not limited to, network identifiers (eg, IPs, mobile device identifiers) and data about location.

Data for the purposes of this Privacy Policy collectively identifies personally identifiable information and other confidential information provided by the User when registering, completing forms offered on the Service, or otherwise using the Gincore Service, including, but not limited to, customer and counterparty listing user employees, their level of access to various business processes, financial settlement with contractors, ordering a list of services or works to specific clients and other information her, referring, including trade secrets to the User or its contractors.

Trade secret - information that is secret in the sense that it is, in its entirety or in some form, and its constituent parts, is unknown and not easily accessible to persons who are usually dealing with the type of information to which it relates it is of commercial value and has been the subject of measures that are appropriate under existing circumstances to maintain its secrecy by the person lawfully controlling the information.

Registration for the purposes of this Privacy Policy is the sending by the User of a request or notification for the provision of information or other services to the Service or any other action related to the transmission of any personal information, including, but not limited to, the Gincore Service by the User mail, phone number, skype, last name, first name. Registering for a service on behalf of a legal entity means that you have the appropriate authority to do so and you agree to this Privacy Policy.

All other terms used in this Privacy Policy have the same meaning as in the Public Offer (Gincore Terms of Service), unless otherwise stated herein.

2. TERMS AND CONDITIONS

2.1. This Privacy Policy regulates the privacy of Personal Data and other Data (hereinafter referred to as "We", "Service Administration", "Gincore Service") is received from users (hereinafter referred to as "You", "User").

2.2. All actions performed on the Service using your authorization data are considered to be personally performed by You. The Gincore Service Administration is not responsible for the results of any unauthorized or unauthorized use of your fault or negligent use of your authorization data or your account by third parties.

2.3. This privacy policy is based on:

• The General Data Protection Regulation (GDPR);
• The Convention for the Protection of Human Rights and Fundamental Freedoms and the Protocols thereto;
• Of the Law of Ukraine “On Protection of Personal Data”.

3. INFORMATION WE COLLECT, STORE AND PROCESS

3.1. By registering for the Gincore Service, You consent to the processing of the following Personal Data:

• First and Last Name;
• email address;
• contact telephone number and/or skype;
• other information that is suggested to be provided in a special Gincore registration form;

3.2. If you pay the Subscription, we will also receive your bank details from you.

3.3. We collect, store and process only such information as necessary to ensure the functioning of the Service in accordance with the purpose of its creation and proper provision of services for access to the Gincore Service, creation of a User account, hosting, technical support, and other additional services for business in the field repair and maintenance within the tariff plan selected and paid by the User (hereinafter - Services).

3.4. The information we collect, store, process, in addition to Personal Data, also includes, but is not limited to, sensitive information that the User enters when filling out the appropriate forms within the Gincore Service to provide technical and analytical support for his business activities through functionality Gincore service.

3.5.Feedback; communication. If you provide us with feedback or contact us by email or participate in our surveys, we will collect and process your name and email address, any information you have requested in our feedback form. the questionnaire, as well as any other content included in the e-mail, feedback form or questionnaire you send to us. Any feedback you provide will be governed by this Privacy Policy. We may use the personal information provided in your communications to respond to you.

3.6. We only collect, store, process and process data that is transmitted to us by Gincore Service functionality and is legally received and processed by You. Therfore:

3.6.1. By agreeing to this Privacy Policy, the User acknowledges that he/she has duly obtained the consent of his/her clients, employees and other counterparties to the collection, processing and storage of their Personal Data and other confidential information, as well as their consent to entering them in the appropriate forms within the Gincore Service using the functionality of the Service to carry out its business activities.

3.6.2. By agreeing to this Privacy Policy, the user acknowledges and warrants that he or she takes all necessary organizational and technical measures in a manner that ensures that the data subject's rights are protected and that the processing of Personal Data and other confidential information complies with GDPR requirements.

4. PURPOSE OF COLLECTION AND PROCESSING OF YOUR DATA

4.1. The Service Administration processes the User Data in order to:

4.1.1. providing the User with the Gincore Service, including but not limited to accessing the Gincore Service, creating a User Account, hosting, technical support, and other additional business services in the field of repair and maintenance within the chosen and paid by the User Tariff Plan;

4.1.2. receiving personalized (targeted) information and advertising by the User; verifying, researching and analyzing such data to support and improve the Services and Sections of the Service, as well as to develop new services and sections of the Gincore Service;

4.1.3. compilation of a Gincore User Database.

5. WAYS OF COLLECTING YOUR DATA

5.1. Data is collected automatically when you register and use the Gincore Service and Services, as well as when filling out and/or generating by You forms on the Gincore Service.

5.2. User data is processed using the Gincore Service software and hardware.

6. EXPIRY DATE OF YOUR DATA

6.1. User Data is stored for the duration of the provision of the Services to the User by Gincore Service.

6.2. We may delete the Data You provide at any time, at your written request through the feedback channels provided on our service. You can also delete any of the information you provide at any time using the Gincore personal account settings.

6.3. From the moment of request for deletion of Your Data or from the moment of deletion of your Gincore account or data necessary for access to the Service, as well as in case when you withdraw your consent to the terms of this Privacy Policy and/or the Terms of Use, the Gincore Service Administration shall delete all data provided by you in the registration and/or use of the Service from its databases, except those which you have transferred to other Users of the Service, as well as those data, which is required, but not limited to the applicable legislation for accounting and tax reporting purposes of the Gincore Service, and only within the time allowed by law.

6.4. You may not use the Gincore Service until you re-register it from the moment your data is deleted, including in the event that you withdraw your consent to the terms of this Privacy Policy and/or the Terms of Use.

6.5. In order to avoid accidental or unauthorized deletion of the data you enter while using the Gincore Service, the Administration of the Service gives you the opportunity to recover your account and the entered data within 7 (seven) days from the moment of withdrawal of your consent to the Privacy Policy and/or the Terms of use and/or deletion of the account unless you request the permanent deletion of your Data or Account.

7. YOUR RIGHTS

7.1. You have the right to access your Data provided to us or using our Service at any time, except in the event of technical failure or in other cases beyond the control of the Gincore Service Administration.

7.2. You may at any time modify, correct, supplement or delete your personal information contained in the Service databases by using the Gincore Service functionality or by notifying the Service Administration through the feedback channels provided on our Service.

7.3. You have the right to contact us or an authorized body with a complaint about violation of your rights to protect your personal data.

7.4. You may revoke your consent to the terms of this Privacy Policy at any time and prohibit us from using your Data by unchecking the relevant Gincore Service window in which you have consented to the processing of your Data, or by notifying the Gincore Administration of the provided on our feedback channels service.

7.5. You may provide any third party with any information about yourself or your activity while using the Gincore Service, at your request. This information is considered publicly available, and therefore we do not accept any responsibility for the consequences of such actions.

7.6. You have the right to obtain your personal data provided to Gincore Service in a structured, readable and comprehensible manner, including machine-readable format and to transmit this data to a third party.

8. ACCESS TO YOUR DATA ON GINCORE

8.1. By agreeing to this Privacy Policy, you unreservedly agree that the information you provide when registering and/or using the Gincore Service will be given access to the Gincore Service Administration, its authorized representatives, staff and contractors of the Gincore Service, and other Gincore Service Users, or access and solely for the purpose of receiving/providing Gincore Service.

8.2. The Gincore Administration, its authorized representatives, staff and contractors of the Gincore Service, as well as other Gincore Service Users who have access to the Data they need to provide/receive the Services or the operation of the Gincore Service, are bound by the terms of this information, and may not use the Data You provide for any other purpose.

9. WHEN WE HAVE THE RIGHT TO TRANSFER YOUR DATA TO OTHERS

9.1. We do not share the Data or other confidential information of the User to third parties without the permission of their owner, except in the following cases:

9.1.1. such transfer of data is necessary for the provision of the Gincore Service;

9.1.2. if required to comply with applicable laws, rules of international law, the execution of legitimate requests and the reasoned requirements of the judicial, law enforcement and other authorized bodies.

9.2. We have the right, without your consent, to transmit your data to public authorities, including the bodies of inquiry and pre-trial investigation, and local authorities only upon their reasoned request, on the basis of a court decision, and in accordance with applicable law.

9.3. You acknowledge and agree that we may share your data obtained by registering with the Gincore Service or in connection with your use of the Gincore Service abroad by your country of registration on servers that support the Gincore Service in including, but not limited to, storing data in relevant Gincore Service databases, by using the Gincore Service.

9.4. To improve your service and to communicate with you, we use third-party tools on our Gincore service, such as:

• Chatra (https://chatra.io/);
• Google Analytics (https://policies.google.com/technologies/partner-sites?hl=uk);
• YouTube (https://www.youtube.com);
• Google Tag Manager (https://www.google.com/intl/ru/tagmanager/);
• Inspectlet (https://www.inspectlet.com);
• Mailchimp (https://mailchimp.com);
• Facebook Pixel (https://www.facebook.com/business/help/651294705016616).

We made sure that their privacy policies comply with European GDPR standards, before implementing the above tools into our Service. However, we are not responsible for the confidentiality of your personal data that they may receive from us.

9.5. CHATRA

We use Chatra to chat with you on our Service. 
More about Chatra and its privacy policy: https://chatra.io/privacy-policy. If you do not wish to provide your personal information through the chat service, you can contact us by email: gincore@gincore.net or by phone (Ukraine +380 (44) 300-27-10; USA +1 415 890-20-72; Kazakhstan +7 727 350-82-12).

9.6.GOOGLE ANALYTICS

We use Google Analytics to understand how the User interacts with us. Google Analytics collects its own cookies, device and browser data, IPs, and activity information on the site or app. Based on this, reports are generated on interactions with websites and/or applications using Google Analytics. You can change the data collection settings using the cookie settings, User ID, Measurement Protocol data import. If you want to opt out of Google Analytics, you can install the Google Analytics extension in your browser. Learn more about Google Analytics and privacy: https://support.google.com/analytics/answer/6004245?hl=uk.

9.7. YOUTUBE

We integrate videos from the YouTube platform provided by Google (Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA). YouTube has its own cookie and privacy policies that we do not control. Installing cookies from YouTube does not occur until you agree to the use of YouTube cookies.

Privacy Policy: https://policies.google.com/privacy.

Refusal: https://adssettings.google.com/authenticated.

9.8. GOOGLE TAG MANAGER

Google Tag Manager is a tag management system that allows you to update tags on your site or mobile app. We use this program for marketing purposes. Tag Manager is provided by Google, registered at 1600 Amphitheater Parkway, Mountain View, CA 94043, United States.

Tags are small pieces of website source code that help you track traffic and visitor behavior, analyze the performance of your ads on sites and social networks, use remarketing and targeting tools for specific audiences, test and improve your site, and perform many other useful tasks.

The domain hosted by Google Tag Manager does not use cookies and does not collect personally identifiable information from our users. It only provides activation instructions for tags that can collect data. However, this information is not available to Google Tag Manager. If you opt out of domain or cookie tracking, your decision will remain valid for all tags deployed using this tool.

For more information, see the Terms of Use for this product: https://www.google.com/intl/ru/tagmanager/use-policy.html.

9.9. INSPECTLET

We use Inspectlet to improve the operation of our Service and eliminate obstacles to your continued use of our site. Learn more about this program and their privacy policies: https://www.inspectlet.com/terms-of-service#privacy. This service uses cookies that you may refuse on the same principle as set out in section 12 of this Privacy Policy.

9.10. MAILCHIMP

MailChimp is a marketing automation platform. We use this program to e-mail updates and other marketing purposes.

MailChimp may collect information about your device and the interaction with e-mail sent using it. MailChimp uses cookies and other tracking technologies to collect certain information. The use of cookies and other tracking technologies used by MailChimp is governed by the Cookie Statement: https://mailchimp.com/legal/cookies/. 

Learn more about our privacy policy MailChimp: https://mailchimp.com/legal/privacy/#contacts.

9.11.FACEBOOK PIXEL

We use Facebook Pixel to study the actions of users on our site and reach the right audience. This is an analytics tool that can help you measure advertising performance. Facebook Privacy Policy: https://www.facebook.com/privacy/explanation.

Facebook's cookie policy: https://www.facebook.com/policies/cookies. 

10. OUR WARRANTIES

10.1. We are committed to keeping your data in good faith with you when registering and/or using the Gincore Service, and to take all precautions to protect them from loss, leakage, misuse, unauthorized distribution or modification.

10.2. We undertake to notify you immediately and within 72 hours to the Supervisory Body in the event of any leakage, loss or detection of violations in the processing or protection of Personal Data, if this violation threatens human rights and freedoms.

10.3. We undertake to notify you of any correction or deletion of your Personal Data or a restriction of their processing to any recipient who, with your consent, has disclosed Personal Data through Gincore Service, unless this is deemed impossible or due to a disproportionate effort.

10.4. By agreeing to this Privacy Policy, you acknowledge that you are aware and understand that there are no secure ways to transmit data over the Internet or to store them digitally. Thus, despite our best efforts, we cannot guarantee the absolute protection of Gincore's data received from you.

10.5. We are not responsible for the consequences that may arise from the loss or failure to provide you with the confidentiality of your data, and upon the receipt of your fault or negligence by third parties of unauthorized access to the Personal Data and other confidential information stored on Gincore.

10.6. We do our best to minimize the risk of unauthorized access to Personal Data and confidential information, as well as the risk of misuse, but we do not accept any liability in the case of access to such information by third parties through your fault or with your consent.

11. YOUR DUTIES

11.1. You agree not to post to Gincore the personal data of others without their consent (including, but not limited to, the e-mail address or the contact details of the owner). You are solely responsible for posting and providing within the Gincore Service personal information, including confidential information of others without their consent.

11.2. You agree not to use the personal data and other confidential information of other users of the Gincore Service in any manner that does not comply with applicable law, for unlawful or unlawful purposes, for the purpose of obtaining improper benefits, or for other purposes that do not fit the purpose of the operation Gincore Service or contradict the rights and interests of the subjects of such data.

11.3. The User acknowledges, agrees and warrants that information provided to them by the Service and/or through the Gincore Service may not:

11.3.1. be false, inaccurate, or misleading;

11.3.2. promote fraud or abuse of trust;

11.3.3. violate or encroach on the property of a third party, his professional secrecy or his right to privacy;

11.3.4. to call for a crime and to incite ethnic hatred;

11.3.5. contain information that offends anyone's honor, dignity or business reputation, defamation, or threat;

11.3.6. be obscene, or have pornographic or erotic content;

11.3.7. contain computer viruses, as well as other computer programs aimed, in particular, at damage, unauthorized intrusion, secretive interception or misappropriation of data;

11.3.8. contain promotional material;

11.3.9. otherwise violate applicable law.

11.4. You agree to use all information obtained through the Service, including personal data, in accordance with applicable law, including the laws of the country or region in which you reside or in which you use the Gincore Service.

11.5. If you become aware of a breach of this Privacy Policy by another person, you must immediately notify the Gincore Service Administration of this.

12. HOW COOKIES ARE USED?

12.1. A cookie is a small snippet of a text file that is uploaded to a browser from our Service or another site that you visit. It helps the site remember information about You, such as what language you prefer to view it.

12.2. Cookies enable Gincore Service, including, but not limited to, identify you as a User of our Service; personalize the issuance of information to You, check the status of your session when using our Service.

12.3. by using cookies, you can also use the software you use to allow login and password storage for subsequent automatic authorization on Gincore.

12.4. List of cookies:

This list of cookies is incomplete and may vary depending on how you use our site and the Service. Third-party services and tools used by our Service for marketing and other purposes may also use additional or other cookies. The manner and purpose of their use are governed by the Cookies and Privacy Policy of these services and tools. We have no influence on them.

12.5. You may refuse to use cookies, in which case some of the features of gincore.net and Gincore may not be available.

12.6. You can always delete all cookies by selecting the appropriate option in your browser. Many browsers can block and delete third-party cookies. More about managing cookies in browsers:

• Chrome: https://support.google.com/chrome/answer/95647?hl=ru.
• Opera: https://www.opera.com/help/tutorials/security/privacy/.
• Firefox: https://support.mozilla.org/ru/kb/vklyuchenie-i-otklyuchenie-kukov-ispolzuemyh-veb-s.
• Safari: https://support.apple.com/kb/PH21411?locale=en_US&viewlocale=ru_RU.

13. FINAL PROVISIONS

13.1. If you do not fully understand the Privacy Policy, you have the right to contact the Administration for clarification before using your Gincore Service. You acknowledge that you have understood all the provisions of this Privacy Policy and have received all necessary clarifications from the Gincore Service Administration, by registering with the Service and by accepting the terms of this Privacy Policy.

13.2. We are not responsible for any damages or damages suffered by anyone as a result of a misunderstanding of this Privacy Policy, instructions on how to use the Gincore Service.

13.3. In the event that any provision of this Privacy Policy is invalidated, its other provisions will remain in force, but this does not invalidate this Privacy Policy.

13.4. This Privacy Policy will be modified in connection with the extension or modification of the features of the Gincore Service and the modification of its provision, in the future. We will notify you of such changes to the Privacy Policy by posting a corresponding notice on the Service's web site.

13.5. All changes made to this Privacy Policy will be made available in the form of a new revision published within the Gincore Service. In any case, by using the Gincore Service, you agree to be bound by the terms of this Privacy Policy as amended at the time you use the Gincore Service.

13.6. If the provisions of the different language versions of this Privacy Policy be interpreted differently, the version of the Privacy Policy in the Ukrainian language will prevail.