The AI-powered call processing feature helps automate call quality analysis. Tired of listening to every call? AI will convert audio recordings into text summaries, then extract a concise title and description of important details. This information is available in the Clients - Calls module, in the Client card, and in the Client's Order - live feed.

Feature Activation

1. Go to the settings menu: MORE menu, then Settings.
2. Scroll down the settings list and find the AI (Beta) section.
3. Check the Call Processing box and click Save.
4. Top up your AI credit balance.

Topping Up AI Credits

1. Go to the plan selection menu and scroll down to the Top up AI Credit Balance section.
2. Select the desired amount, in multiples of 10.
3. Click Purchase, and you’ll see the price based on the selected currency.
4. Then choose your preferred Payment System and complete the transaction.

Using the Feature

Once the feature is activated and your balance is topped up, processing will begin for all newly completed calls. Your provider must support API-based call recording transfers, and Gincore must be able to download the call. Additional requirements: minimum balance — 0.20 AI credits, call length — between 10 seconds and 15 minutes.

Call language is detected automatically, and the call title and description will be in that same language. Other descriptions will be translated into the language set in your account system.