Gincore update 15.08.19

14 august 2019

Summer innovations:

  • Attaching a file can be made mandatory. By analogy with the fields in the receipt, you can make binding documents binding. For example, so that reception administrators do not forget to add photos of the appearance of the device.
  • Adding multiple phone numbers when creating an order. By clicking on the plus sign after entering the first phone number, a new field appears, where you indicate the additional phone number. After creating the order, all indicated numbers get into the customer’s card. You can also send SMS to any client on any of them.
  • Improved displacement functionality. With a perfect move or linking the goods to the order, you can click on the order number and immediately open its card, which will help speed up work processes and save time searching for an order.
  • Pop-up notifications of applications from the site. Previously, in order to see a new application from the site, it was necessary to monitor the Clients / Applications menu, refresh the page every time. Now pop-ups have appeared on the type of calls, orange, to distinguish them visually from calls. Notifications are displayed for created operators in the system.
  • Editing data in the employees menu was simplified thanks to the new Save button, which appears immediately when changes are made to the general list.
  • Integration with online ticket offices from Atol. For advice on setup and instructions, contact your support manager.
  • Integration with Telegram.
    • By creating your own bot in a telegram addressed to your company, customers will be able to see the order status directly through a telegram. To configure this function, you need to create a Telegram ChatBot, copy the bot token and enter More / Settings / Integration with Telegram in the menu. Now, after launching the bot, the client can enter the receipt number and find out on what status its repair, order value and estimated readiness date.
    • The second cool feature of integration is a report on the work done for the day right in the telegram bot. At any time, you can request a report on revenue, orders received and issued, daily expenses, without going into the program. You can also subscribe to the daily newsletter. At the end of the working day at 20:00 the bot will send all the statistics. That is, even on vacation, you will be aware of everything that happens without going into the system. Only users with a super role can receive statistics, in whose roles the checkbox "Access to statistics on the main" is checked. To configure access to statistics, you must enter the Username in the user card. Going to the Employees menu, open the employee card. There, find the Notification Settings and in the Username Telegram field specify the username in telegram to send statistics without the @ icon.

 

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