AI Activation Instructions and Feature Usage

The AI-powered call processing feature helps automate call quality analysis. Tired of listening to every call? AI will convert audio recordings into text summaries, then extract a concise title and description of important details. This information is available in the Clients - Calls module, in the Client card, and in the Client's Order - live feed.

Feature Activation

1. Go to the settings menu: MORE menu, then Settings.
2. Scroll down the settings list and find the AI (Beta) section.
3. Check the Call Processing box and click Save.
4. Top up your AI credit balance.

Topping Up AI Credits

1. Go to the plan selection menu and scroll down to the Top up AI Credit Balance section.
2. Select the desired amount, in multiples of 10.
3. Click Purchase, and you’ll see the price based on the selected currency.
4. Then choose your preferred Payment System and complete the transaction.

Using the Feature

Once the feature is activated and your balance is topped up, processing will begin for all newly completed calls. Your provider must support API-based call recording transfers, and Gincore must be able to download the call. Additional requirements: minimum balance — 0.20 AI credits, call length — between 10 seconds and 15 minutes.

Call language is detected automatically, and the call title and description will be in that same language. Other descriptions will be translated into the language set in your account system.

Processing Previous Calls

You can process calls that were received before activating the feature.
Calls will be processed starting with the most recent ones.
To do this, use the Send Calls for Processing tool on the AI (Beta) page.

1. Specify the number of calls, e.g., 10.
2. Click Send.

The system will start processing calls that were received prior to feature activation. In a few moments, you can view the results on the Clients - Calls page.

Speak Clearly When Providing Details

Instruct your staff to clearly state the device model and, if necessary, repeat it after the customer for successful device recognition. It is recommended to specify the Brand and Model of the device. Also, clearly state the price, timeline, and any additional costs. If a callback is needed, be clear about the time: in an hour, in three days, or tomorrow.

Errors and Inaccuracies in Processing

Unfortunately, there may be inaccuracies in call recognition. We are working on training the AI to improve the quality of the analysis. Therefore, always double-check the information before taking action. For example, if the system flags a call as having rude behavior, review the text and listen to the call before making any final decisions. AI is just a helper.

Pricing

It’s difficult to provide an exact call price upfront, as it depends on the call’s length and the amount of text generated. Calls under 30 seconds are billed as 30 seconds and rounded up in increments of 10. For instance, a 31-second call will be billed as 40 seconds. 1 minute of call-to-text transcription costs 0.0198 AI credits. Text processing adds approximately 120-200% to this amount. For example, an 80-second call might consume 0.0759 AI credits; a 16-second call might use around 0.044.

We are working hard to reduce transcription costs.

Have Suggestions or Questions?

Do you have any suggestions for expanding AI features?
Or questions about this feature?
Contact support via chat.