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We're excited to introduce the latest Gincore update—designed to make your work simpler, more efficient, and more enjoyable! We are constantly improving our system so you can focus on what matters most: growing your business and caring for your customers. These new features and enhancements were developed based on your feedback and real-world scenarios, ensuring every user gets the maximum value from Gincore.
In this update, you'll find significant new features that make managing finances, tasks, and customer service even more convenient. Let's dive into what's new in Gincore.
Employee Access to the Cash Register
Now, it's not just managers and accountants who can accept payments at the cash register—your regular employees can too.
In each employee's profile, you can now specify which cash registers they have access to. Employees will only see their assigned cash register and can only accept payments to it. They do not have permission to issue cash, transfer funds to other registers, or make payments to external contractors.
- Flexible delegation of financial responsibilities.
- Simplified workflow for front-line staff—no more need to ask a manager to process a payment.
- Enhanced transparency and security: each employee works exclusively with their own assigned cash register.
Before the update: Access to cash registers was limited to a select few, which slowed down the payment process.
After the update: Any authorized employee can now quickly and conveniently accept payments without distracting colleagues or management.
New "Reminders" Module and Tasks
The improved Reminders module allows you to set tasks for yourself and your colleagues directly within an order.
A bell icon now appears in every order. By clicking it, you can add a reminder: enter text, choose whether to display it as a hidden comment, set a date and time, and select an assignee.
At the scheduled time, the reminder will pop up on the employee's screen with an audible alarm, similar to a wake-up call. The notifications are now more compact and take up less screen space. Each reminder clearly shows who created it and includes a link to the relevant order.
- Quick and easy task assignment within the team.
- Ensures important tasks are never forgotten: the reminder stays front and center.
- Full transparency: it's clear who assigned the task and which order it relates to.
Before the update: Reminders took up more space, and it wasn't always clear who created the task or which order it belonged to.
After the update: The interface is now more compact and informative, making task management simpler and faster.
"Feedback" Widget — Employee Performance Ratings
Your customers can now rate your staff's performance directly through the new "Feedback" widget.
After receiving a service, the customer can leave a rating for a specific employee. This feedback is used to generate individual employee ratings and an overall company score.
- A transparent feedback system.
- Motivates employees to provide better service.
- Helps managers identify the team's strengths and weaknesses.
Example of use: A customer receives a service and leaves feedback about the employee. The manager can see which team members are receiving the most positive ratings and can reward top performers or provide support to those who need it.
Use Case Scenarios
- Accepting payments on-site: A sales manager accepts a payment directly into their assigned cash register without involving a dedicated cashier.
- Assigning tasks: A technician sets a reminder for themself to order a spare part or assigns a task to a colleague to complete a diagnostic by a specific time.
- Evaluating service: After a device repair, the customer rates the technician's work, and the service manager analyzes the feedback to improve service quality.
We are confident that these new Gincore features will help your team work faster, more cohesively, and more effectively. Try out the updated version today and share your feedback with us—together, we can make Gincore even better!
