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We are excited to introduce another Gincore update, designed to make your work even easier, faster, and more efficient! We listen carefully to your feedback and strive to bring the most requested ideas to life. In this release, we focused on automating routine tasks, expanding management capabilities, and improving the user interface so you can dedicate more time to growing your business.
Accept Multiple Devices in a Single Order
Now you can process an unlimited number of devices within a single repair order.
How It Works
- Before: A separate receipt had to be created for each device, even from the same customer. This was time-consuming, especially when dealing with a large volume of similar equipment.
- Now: When creating an order, simply click the “Accept multiple devices in one order” button to add fields for new equipment. All devices will be consolidated into a single receipt.
Instant Access to Customer Device History
We've added the ability to see the complete repair history for every device a customer has ever brought to your service center.
Benefits of the New Feature
- You no longer need to manually enter the serial number and name of a regular customer's device every time.
- When creating a new order, a “Customer's Devices” field will appear on the right, displaying a full list of their equipment.
- The technician can simply select the required device from the list, and all data will be automatically populated in the order.
- This saves time and eliminates data entry errors.
- All information is also stored in the customer's profile under the “Inventory” tab.
Enhanced Features for Field Service Orders
New columns have been added to the main order list: “Technician Call-out Time” and “Customer Address”. They are disabled by default but can be easily activated through the display settings (gear icon).
Now you can see key information for on-site repairs directly in the main list without having to open each individual order card.
Smart Filters in All System Sections
The filter-saving functionality, previously available only in the order sections, now works across all system modules: “Accounting”, “Warehouses”, and “Customers”.
New Capabilities
- Create and save any combination of filters for quick access to the information you need in any section.
- The system now remembers the last filter you used and automatically applies it the next time you enter that section.
- This was implemented based on numerous requests from our users.
Attaching Files to Orders
You can now attach related documents, such as estimates, invoices, or reports in Word and Excel formats, to any repair order.
Simply open the order card, click the “Attach” button in the hidden comment section, and select the desired file. All documentation will be stored in one place and always at your fingertips.
SMS Provider Integration for Users in Belarus
We have added an integration with the Belarusian SMS provider smsp.by. This will allow our customers from Belarus to use a local service for sending notifications, which is a more cost-effective alternative.
Try the New Features!
This update is already available in your Gincore system. We are confident that the new features will help you automate even more processes and make managing your business more convenient.
Try out the new tools today and share your feedback. Your input helps us make Gincore better every day!
