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We are excited to introduce the updated Gincore—now managing your orders and customers is even easier, faster, and more convenient! Inspired by your feedback and committed to continuous improvement, we have implemented several key updates to make your service more efficient and help you focus on what truly matters—taking care of your customers.
Gincore continues to evolve to be the best tool for managing your service and retail business. Check out the latest features—they are now available to all users!
Key New Features and Improvements
Flexible Customization of the Repair Order Form
Now you decide which fields are needed in an order: add or hide unnecessary fields with a single click right when creating an order. Required fields are marked with a red asterisk and always remain visible, while all others can be quickly enabled or disabled using toggles.
- Simplified interface—only the necessary information is in front of you.
- Fewer distractions, faster order processing.
- You can adapt the order form to the specifics of your business.
Before the update: All fields were always displayed, even if they weren't used.
After the update: Only relevant fields are shown, making order creation faster and cleaner.
Select Payment Method Directly in the Order
The order form now features a convenient “Cash/Cashless” toggle. By default, cash payment is selected, but you can quickly switch to a cashless payment method if needed. When cashless is selected, a corresponding note appears, so employees don't have to ask the customer unnecessary questions.
- Eliminates confusion and errors during payment.
- Employees always see how the customer intends to pay.
- Easy filtering of orders by payment method in the accounting section.
Example of use: In the “Accounting” section, you can now filter all orders by payment method to instantly see which invoices are paid and which are still pending.
Automatic Calculation of Repair Costs
We've added an option: the total repair cost can now be calculated automatically from the sum of labor and spare parts costs. If you prefer to enter the cost manually, simply uncheck the box.
- Flexibility for different service center business models.
- Saves time for those who calculate costs based on actual labor and parts.
- Option for manual entry for special cases.
Before the update: You had to either calculate the cost manually or there was no automation.
After the update: The system now automatically calculates the total if needed, or allows you to enter the amount manually.
Customer Status Tags
Now you can assign tags to each customer: VIP, Blacklist, Discount, -5%, and others. These tags are visible during an incoming call and when creating an order, and they are also saved in the order form.
- Quickly identify the customer's status during a call or visit.
- Operators and managers can instantly see who is eligible for a discount or who is on the blacklist.
- Avoids mistakes when dealing with loyal or problematic customers.
Example of use: By entering a phone number, the front-desk employee immediately sees if they are dealing with a VIP customer or someone on the blacklist, allowing them to process the order correctly and apply the appropriate discount.
Example Use Cases
- Service center with various customer types: An operator immediately sees that a regular customer with a discount is calling and can offer personalized terms.
- Accounting department: Filtering orders by cashless payment allows for a quick check of which invoices are paid and which require attention.
- Order intake manager: Quickly customizes the order form for a specific service without being distracted by unnecessary fields.
We are confident that these new features will make your work even more convenient and productive. Try out the updates, customize Gincore to fit your needs, and share your feedback—your opinion is important to us!
