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We are excited to introduce the new Gincore update—a system that is constantly evolving to make your work in service centers and retail as convenient and efficient as possible. In this release, we focused on expanding functionality, improving the interface, and integrating with modern communication tools. Thanks to these changes, you can process orders faster, better control your workflows, and interact more effectively with customers.
Key New Features and Improvements
Additional Users on Your Current Plan
You can now add up to two additional users without needing to upgrade to a more expensive plan. This allows you to expand your team and boost productivity without extra costs.
Benefits:
- Increase the number of employees working in the system.
- Save on subscription plans as your team grows.
Advanced Filters and Saved Settings
New order filtering options have been added:
- Filter by repair completion date—quickly find orders completed on a specific day or period.
- Filter by the device's current location—conveniently track exactly where a device is in your service center.
- Ability to save an unlimited number of filters and assign icons for quick access.
Benefits:
- Simplify and speed up the search for necessary orders.
- Save time with saved filters and visual icons.
Improved Search and Scanner Integration
Order search has become smarter: if the system finds only one relevant result, it immediately opens the order card. Additionally, the search bar is now optimized for barcode scanners—the cursor automatically focuses on the search field, so you just need to scan a receipt to open the order.
Benefits:
- Quick access to the right information without extra clicks.
- Convenient use of a scanner to speed up your work.
Cancel Supplier Payment Requests
If a payment to a supplier was made through another module (e.g., accounting), you can now cancel the corresponding payment request, which previously remained in the system and created confusion.
Benefits:
- Keep your accounting section clean and up-to-date.
- Avoid duplicate payments and errors.
IP Telephony Integration
One of the key innovations is the integration with major IP telephony providers, including local PBX systems and Android mobile phones. When an employee receives an incoming call, a pop-up window appears in Gincore with the customer's information: name, number, status, and a link to the customer's profile or to create a new ticket.
Benefits:
- Instant access to caller information.
- Convenience and speed in responding to calls.
- Ability to integrate multiple providers simultaneously.
How it works:
- When a call comes in, a pop-up window appears for all operators but disappears for the others once one operator answers the call.
- Calls are automatically marked as handled or unhandled based on the operator's actions.
- If the provider does not send information about the call ending, the operator can manually close the pop-up window.
Use Cases for New Features
- Advanced filters help a manager quickly find all orders completed on a specific day or devices located in a particular department, simplifying control and planning.
- IP telephony integration allows an operator to instantly see customer data during a call and quickly navigate to an order or create a new ticket, significantly improving service quality.
- Scanner integration speeds up the process of finding orders, for example, when returning a device to a customer—just scan the barcode on the receipt, and the system will instantly open the correct order.
Conclusion
We are confident that the updated Gincore will make your work even easier, faster, and more convenient. The new features will allow you to better organize your processes, improve customer service quality, and save time on routine tasks. Try the update today and share your feedback—your opinion helps us get better!
Thank you for choosing Gincore—together, we are building the future of your business!
