Gincore “Repair Status” Widget for Your Service Center Website

Service center owners know how much time is spent handling calls with the question: “Is my order ready?” Every such call takes minutes away from a manager that could be spent on more important tasks. The Gincore CRM system offers an elegant solution to this problem—the “Repair Status” widget.

This is a simple yet powerful tool for service center automation that allows your customers to independently track the status of their order directly on your website, 24/7. Integrating this feature increases transparency, improves the customer experience, and reduces the workload on your staff.

What is the “Repair Status” widget for?

The main purpose of the widget is to provide customers with quick and convenient access to information about the progress of their device's repair. Instead of calling or writing to a manager, a customer simply enters their phone number or order number on your website and instantly sees the current status.

This solves several problems at once:

Reduces the number of routine inquiries: Your employees can focus on more complex tasks instead of answering questions about order statuses.
Increases customer trust: Transparency in the repair process builds loyalty and showcases your professionalism.
Improves service quality: The customer receives information at any convenient time, without waiting for an operator's response.

Features and benefits of the Gincore function

Integrating the “Repair Status” widget offers a service center several significant advantages, making it an indispensable tool within the Gincore features.

Key benefits:

Full automation: The widget is directly linked to the CRM system. Any change in the order status in Gincore is immediately displayed to the customer.
Detailed information: Unlike standard responses like “in progress,” the system allows displaying all stages: from diagnostics and waiting for a spare part to repair completion and readiness for pickup.
Simple installation: You don't need deep programming knowledge to add the widget to your site—just copy the ready-made code.
Flexible design customization: You can change the appearance of the widget button so that it blends seamlessly with your website's design.
Tracking inquiries: The system tracks when a customer checked the order status, and this information appears in their profile in Gincore, providing additional analytics.

Gincore's step-by-step guide to installing the widget

You can add the widget to your website in just a few simple steps. Follow this Gincore guide:

Log in to the system: Sign in to your Gincore account.
Go to the widgets section: In the side menu, find the “More” item, and in it, the “Widgets” tab.
Select the right widget: Find “Repair Status” in the list and open it.
Copy the code: In the window that opens, you will see the ready-made HTML code. Copy it.
Paste the code onto your site: Give this code snippet to your webmaster or paste it yourself into your website's HTML code.

Done! Now your customers can use this convenient service to check their repair status.

Use cases

The “Repair Status” widget is useful for any business in the service and sales industry, but it is especially effective for:

Large service centers: with a high volume of orders, automating customer notifications becomes a necessity.
Repair shops: allows small companies to provide service on par with large chains.
Companies focused on online customers: the widget becomes a natural part of the interaction funnel on the website.

Tips and life hacks

Place it in a prominent spot. To help customers easily find the button, place it on the homepage or in the “Support” section.
Adapt the design. Customize the colors and style of the widget button to match your brand's identity for a cohesive brand image.
Use comments. Gincore allows you to leave public comments on an order, which will be visible to the customer through the widget. Use this to provide additional information.

FAQ (Frequently Asked Questions)

Is it difficult to install the widget on a website?

No, the installation process is very simple and comes down to copying and pasting the ready-made code. If you have no experience with HTML, it's better to entrust this to your web developer.

Can I change the appearance of the widget?

Yes, you can customize the button's design to match your website's style.

What information will my customer see?

The customer will see the current status of their repair. The Gincore system allows displaying detailed information about each stage of the order's execution.

Is the widget a paid feature?

Gincore offers various widgets, some of which may be included in paid plans. We recommend checking the terms for your plan with Gincore support. However, the ability to integrate with your site is one of Gincore's basic functions.

Conclusion

The “Repair Status” widget is not just a convenient option but an essential tool for automating a service center, increasing its efficiency, and building long-term relationships with customers. It saves your employees' time, gives customers a sense of control and confidence, and enhances the overall level of service.

Don't postpone improving your business. Integrate the “Repair Status” widget today and experience all the benefits of modern CRM technologies from Gincore.

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