Gincore Update: New Features for Service Center Management

Date of publication: 7 august 2020
Date of change: 7 august 2020
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We at Gincore believe that technology should simplify work and open up new horizons. Today, we're excited to introduce another update that makes managing your service center even more intuitive, flexible, and efficient. We've migrated to a new software version, which will allow us to release updates more frequently and bring our boldest ideas to life.

This update is a result of our commitment to innovation and, most importantly, your invaluable feedback. Let's take a look at what's new!

A New Look for Your Warehouse: Completely Redesigned Goods Receipt Form

We know that warehouse management is the foundation of an organized business. That's why we've completely rethought and updated the goods receipt form interface. Now, adding new arrivals to your stock is significantly easier and faster.

  • What's changed? The interface is now cleaner, more logical, and intuitive. We've removed all clutter and focused on speed and ease of data entry.
  • Your advantage: You spend less time on routine operations, and the stocking process becomes more transparent and less prone to errors.

Key Information Always in Sight: Pin Comments in Orders

No more scrolling through the entire feed to find crucial information. Now, any important comment—be it a customer's alternative phone number, special requests, or technical notes—can be pinned to the top of the order feed.

  • How it works: Simply right-click on the desired message in the order feed and select the pin option.
  • Example of use: Your courier sees a pinned comment with the door code as soon as they open the order. A manager instantly finds a customer's clarification on a repair without getting sidetracked by the conversation history.

Freedom of Movement: Work Uninterrupted, Wherever You Are

We understand that your business isn't confined to the office. For field engineers, couriers, and employees who are constantly on the move, we've added the option to disable session IP binding.

  • What does this mean? Previously, when changing networks (e.g., from Wi-Fi to mobile data), the system could automatically end the session. Now, your employee will stay logged in, even while moving around the city.
  • Your advantage: Uninterrupted work for your mobile team and more tasks completed throughout the day. Please note: to maintain security, we strongly recommend using complex and unique passwords for accounts with IP binding disabled.

Automate Your Routine: Create Recurring Tasks for Your Team

Scheduling regular activities has become easier. The “Tasks” section now features the ability to create recurring tasks for multiple employees at once.

  • How it helps: Set up a weekly task for engineers to check equipment or a daily reminder for managers to contact new clients. The system will automatically assign the tasks at the right time.
  • Your advantage: Save time on manually creating repetitive tasks and ensure that no important regular operation is ever forgotten.

Accurate Financial Accounting: Specify an Individual Exchange Rate for a Supplier

Keeping accurate financial records when working with international partners is now more convenient. You can now specify the exchange rate used for a specific supplier directly in the order card.

  • The problem we solved: Often, a company's internal exchange rate differs from the rate set by a supplier. This created discrepancies in reports.
  • Your advantage: You always see the precise cost of goods and services, making your financial analytics completely transparent and accurate.

Try the New Features

We build Gincore for you, and we believe the best ideas are born from dialogue. Explore the new features, try them in your daily work, and be sure to share your impressions. Your feedback helps us make Gincore better every day.

See the next update 10/20/20. Print templates, repair types, search by serial number.


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